All because of coffee

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Today I realised I may have a problem.

I was more than just a little frustrated. I feared the bad coffee served to me in the Beaconsfield branch of Costa Coffee (franchise name: Coffee Snobs) would actually ruin my day. Bad coffee and its effects have ruined my day before. I couldn’t let it do so again.

I am spending a whole day with a client. The work I do for them is important to me. I don’t stop for food or coffee during the day. This flat white has to last me until 4.30pm. It’s 9.30 now. That’s an abnormal amount of time without espresso.

You see, I have become so dependent on making myself a beautiful espresso or flat white that I expect the same when I buy one. And if I don’t get it, I become vile.

Here’s my home routine. 1-4 times daily. I pre-heat the espresso machine one hour before first coffee. I clean and test the group head each time I pull a double. I leave two espresso cups in a bowl of hot water for 3 minutes. I tear-off 4 sheets of kitchen roll and put them aside to dry the cups which are removed from the hot water at the very last second. I grind the beans within 15 seconds of the extraction process. During this 15 seconds I use digital measuring scales to dose 18.5 grams of ground beans into a double filter basket. I tamp with a force of 30 lbs, which I also measure. I throw away approximately 3 cups of espresso for every successful one I make on the basis that the coffee wasn’t the correct temperature, the extraction was 5 seconds too short (weak! eugh!), the fragrance wasn’t right. I always re-steam the milk if I discover that the bubbles in my microfoam are too large.

So why the hell should I pay for coffee that tastes like burnt milk?

This morning I had an ‘episode’ at Beaconsfield Costa Coffee.

More often than not, this place lives up to my expectation for a chain café. This expectation is admittedly low when it comes to quality and high when it comes to high-street availability, but my goodness it is better than the consistently awful burnt weak crap they serve you at Starbucks.

(Note to any Americans reading this: I believe it is a uniquely British phenomenon whereby the coffee sold in Starbucks is consistently offensive. My experience in USA branches of Starbucks is far more positive. The coffee in your Starbucks stores is certainly less than drinkable, but not offensive per se. I think this is something to do with the superimposition of Starbucks corporate values onto the lame work ethic of the British workforce. It results in failure.)

I digress; I have become that belligerent git who makes a scene in restaurants and cafés. I have become that man I always disliked. I am not even 30 yet.

Back in Beaconsfield Costa Coffee. The place is where I go to pick up a satisfactory coffee. Seriously, they get it right a lot of the time. On the most part, very pleasant staff, and talented ones too. It’s the only place I’ll go to out of London to drink half decent coffee.

Sadly this morning they gave me a barista whose incompetence matched only the curtness with which she dealt with me. Don’t get me wrong, I would far rather have a rude foreign barista who made a wicked coffee than a smiling friendly one who made a mediocre one. Fact is, I’ve noticed that friendly professionalism and competence go hand-in-hand. And the flip side is that grumpy baristas usually make a terrible coffee, too.

This particular barista has burnt my milk before. And before, I have politely asked for a replacement coffee without burnt milk. And before, I have felt like an inconvenience for drawing attention to this. Not this time.

I need good coffee. I’m not in central London at Monmouth. I’m not at Sacred Coffee. I’m not at Nude Espresso. This is the only place I can get it right now.

The barista makes my flat white but shoves the lid on before I even get to see the creation. I am in a rush, I grab the coffee and run back to my double-parked car.

I throw my coffee into the coffee holder. Coffee flies all over the car, and over myself. I am running a few minutes late for my client. I don’t like to be late.

Why did the coffee fly everywhere? I always do this with a flat white. The foam on the top sits between the coffee and the lid, it never spills. I open the lid to inspect. It’s like water. Where is the foam? Where is the creamy sweet microfoam? Where is the attempt at latte art? All I see is grey murky liquid, no foam.

I’m in two minds. I’m late, but very angry with the coffee all over me and my car (did I think to bring a tissue – no). Really? Is this sloppy crap going to be my only espresso until 4.30 or 5? Please no.

I run back into Costa and explain that this is not a flat white. This is a latte, with no foam. The curt barista explains it is a flat white.

Please don’t argue. The difference between a good barista and a bad one: a good one would be horrified at the thought their creation was not up to scratch.

I say politely “I’m sorry, the flat white has a microfoam on top with a very smooth but dense texture that prevents me from throwing coffee all over my car. This is not a flat white.”

I lose my cool, and simply place the coffee in front of the barista and say nothing, waiting for a response. (It’s very unlike me to behave in this way.)

To her credit, the barista says “I will try to make you another sir”. Curt but solution-focussed. The short girl who took the order, standing next to her, looks like I just insulted her family and called her mother a whore. Oh really? You are giving me the death stare because your colleague served me bad coffee? I just threw coffee down me and you are giving me evils? Really?

I wouldn’t even dare to serve this to my own house guests let alone serve it for money.

At this point I should explain that I don’t believe my intolerance to be borne out of a sense of innate privilege, nor do I believe myself to be spoilt, nor someone who takes things for granted in life.

It’s more that I have grown used to my own exacting standards for pulling an espresso, foaming milk (this is an art if done well), and more and more frequently I find myself expecting these standards to be exceeded when I drink out.

I take the new coffee and run. I get back to the car, remove the lid to inspect. The microfoam is at least there. There are large bubbles in the microfoam. The milk from my replacement coffee burns my tongue. I am angry. But I am late.

See – this is how I start my day. Angry, late, disappointed, and with a burnt tongue.

All because of coffee.


3 Responses

  1. George

    February 23, 2010 12:17 pm

    I am the Brand Manager at Costa Coffee and i am very concerned that you had such an unpleasant experience. Could you contact me so i can make amends.

  2. Stuart

    March 5, 2010 2:04 pm

    I’m sorry but Costa? Try the Starbucks at the Beaconsfield Services, excellent coffees bar a couple of “burning baristas”.

  3. admin

    March 7, 2010 12:25 am

    Admittedly, Starbucks does a better triple-choco-frappe-latte-soy with extra cream and caramel topping.

    Back in the real world, if I ever want anything resembling real coffee, I will avoid Starbucks like the plague.

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